Requests are exploding at the psychological service of Caritas Accueil et Solidarité!
Wednesday 15 April 2020
In this period of crisis, the psychological service of Caritas Accueil et Solidarité is extremely solicited and uses all available means to keep in touch and accompany its 140 beneficiaries as best as possible. They are all vulnerable people who are housed and followed up on a long-term basis by Caritas Accueil et Solidarité.
In the context of the current crisis, the three psychologists of the service have of course had to review their way of working. If they used to regularly receive the beneficiaries of the service on their premises or went to see them at their place of residence, the situation has changed a lot. The service is now available by telephone and videoconference. Each recipient was contacted individually and informed of this change and how the service would operate over the next few weeks. Personal contact only occurs when no other solution is possible. In order to ensure quality follow-up, multidisciplinary exchanges, both internally and externally, also continue to take place, even at a distance.
And support is more essential than ever: since the beginning of the crisis, requests for interviews from beneficiaries have exploded. Anxiety, feelings of loneliness or isolation, problems related to addiction, psychiatric disorders or suicidal thoughts have multiplied in recent weeks and have made the work of the carers more essential than ever!